· FAQ
Common questions, straight answers.
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What areas do you serve?
We're headquartered in Asheville, North Carolina, and serve luxury vacation rentals nationwide. Larger portfolios get on-site team leads. Smaller markets are handled through trained local partner crews vetted by us.How fast can you start?
Onboarding takes one to two weeks. Walkthrough first, then checklist build, then a test turn before we go live. Same-week starts are possible for owners who can host a quick walkthrough.Do you provide linens?
Yes. The linen program is hospital-fold, hotel-grade. We track par levels per property, deliver clean stock on a turn cadence, and pick up used. Owners can opt out and use their own laundry if they prefer.How do you charge?
Per-turn pricing based on bedrooms, bathrooms, and special items (hot tubs, multiple living spaces, pet add-ons). Linen and inspections are line items, not bundled. No long-term contracts.What if a cleaner misses something?
Inspections catch most things before checkout. If a guest still flags an issue, we re-dispatch within hours and waive the second visit. Photos and a written explanation go to the owner the same day.Can you integrate with my PMS?
Yes. We sync with Streamline, Hostfully, OwnerRez, and most major calendar platforms. For owners on Airbnb only, we ingest the iCal feed.Do owners get a portal?
Yes. Real-time view of turns scheduled, completed, photos, issues, and invoices. One login covers your whole portfolio.Are your cleaners background-checked and insured?
Yes to both. W-2 lead inspectors, background-checked contractor crews, and full general liability coverage on the company.